Properties
Add properties, record who lives there, and keep their certificates in one place.
LetResolve Help Centre
How can we help?
Step-by-step guides for everything in LetResolve, from logging your first issue to running the damp & mould register.
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New to LetResolve?
Start here
Four steps take you from signing in for the first time to a working record of every repair. Each one takes just a few minutes.
Browse by topic
Guides for every part of LetResolve
Written in plain English, with pictures of the screens you'll see.
Issues
Log faults and repairs, keep them moving, and mark them resolved.
Photos & documents
Add photos from your phone, keep their date and location, and store paperwork.
Your team
Invite your letting agent or handyman, and decide who can do what.
Finding issues
Search, filter and export the Issue Log to find exactly what you need.
Reports
Six ready-made reports, from the damp & mould register to resolution times.
History
The audit log of every change: who, when and what. Nobody can edit it.
Ask LetResolve
Ask questions about your records in plain English, and see the records behind every answer.
Troubleshooting
Slow to open, no sign-in code, an invitation that won't work: quick fixes.
Quick answers
Popular questions
How do I log a new issue?
Choose Log new issue at the top of any page, choose the property, write a short summary and choose Save issue. Only the property and summary are required. Step-by-step guide
How do I add someone to my account?
Landlords go to Team, choose Add a user and enter the person's email address. You'll get a link to send them yourself. It lasts 7 days and works only for that address. Step-by-step guide
Can I take photos with my phone?
Yes. Open the issue in your phone's browser and choose Add photos. You can take a photo there and then, or choose ones you've already taken. Each photo keeps the date, time and place it was taken. More about photos
Why does LetResolve sometimes take a while to open?
To keep prices low, LetResolve rests when nobody is using it. The first visit after a quiet spell can take up to a minute while it wakes up, and after that it's quick. More
How do I mark a job as done?
Open the issue, write what was done in Resolution, and choose Mark resolved. The status and today's date are set for you. More
Who can see my data?
Only you and the people you invite. No other landlord can ever see your records. If LetResolve's administrator looks at your account to help you, they can only read, and every page they open is recorded in your History. More
I deleted something by mistake. Can I get it back?
Usually, yes. Deleted issues and properties are kept and can be restored, and deleted files can often be recovered within 7 days. Contact us as soon as you can. More
How do I show how quickly I dealt with damp and mould?
Mark every damp or mould issue with Damp or mould: Yes. Then run the Damp & mould register under Reports. It lists every case with the days it took, ready to print or download. More
Roles
Who can do what
Every account has a landlord, and can have as many users as you need. Users can do the day-to-day work. Only landlords can delete records, manage the team, see the History and use Ask LetResolve.
More about roles| What you can do | Landlord | User |
|---|---|---|
| See properties, issues and reports | ||
| Add and edit properties and issues | ||
| Add photos and documents | ||
| Delete records and files | — | |
| Invite and manage the team | — | |
| See the History | — | |
| Use Ask LetResolve | — |
We're listening
Tell us what you think
LetResolve is built by a landlord, for landlords, and shaped by what you tell us.
Send feedback
What's working, what isn't, and what would make your day easier.
Suggest a feature
Missing something? Tell us the problem, and see what's already planned.
Make a complaint
If we've let you down, we'll put it right. Here's how it works.
Contact us
A real person reads and answers every message.
Still stuck?
We're real people, and we're happy to help. Email hello@letresolve.com.