At a glance
- Email hello@letresolve.com, ideally with "Feedback" in the subject.
- Tell us what you were trying to do, and what happened.
- Screenshots help a lot.
- A real person reads every message and replies.
How to send feedback
The quickest way is email. This button opens your email with a few prompts already filled in:
Every help page also has a Suggest an improvement button at the bottom, if it's the help itself that could be better.
What helps us most
- What you were trying to do, such as "log a damp issue from my phone".
- What you expected, and what happened instead.
- Which page you were on, and any message you saw, word for word.
- Your device and browser, such as iPhone, Safari or Windows laptop, Edge.
- A screenshot if you can. Please crop out anyone else's personal details first.
What happens next
- We read your message. A real person reads every one.
- We reply [within two working days], even if it's just to say thank you.
- If you've found a bug, we'll tell you when it's fixed.
- If it's an idea for something new, it goes on our list. See Suggesting a new feature.
Kind words count too
If something works well for you, please tell us. Knowing what you rely on helps us make sure we never break it, and it makes our day.
Something more serious?
- Unhappy with our service? See Making a complaint. We'll treat it formally and put it right.
- A security concern? Email security@letresolve.com.
- A question about your personal data? Email privacy@letresolve.com.