At a glance
- Photos of a fault go on the issue. Certificates and agreements go on the property.
- You can upload photos, PDFs, and Word and Excel files of up to 15 MB each.
- Add a short description to each file. It's what makes the file useful later.
- Photos keep the date, time and GPS location they were taken.
Where files live
On an issue: Photos & documents
Photos of the fault, before and after the repair, plus quotes, invoices and contractors' reports for that job.
On a property: Documents
Paperwork for the property itself: tenancy agreements, inventories, gas safety certificates, EPCs and electrical reports.
Landlords and Users can add and describe files. Only landlords can delete them.
Adding photos from your phone
- Open the issue in your phone's browser and choose Add photos.
- Your phone asks whether to take a photo or choose existing ones. You can choose several at once.
- Add a short description for each one, such as "Mould above the extractor fan".
- Choose Upload. A message confirms how many were added.
Photos that tell the story
Take one wide shot that shows where the problem is in the room, then a close-up of the detail. Take another photo once it's fixed.
Adding files from a computer
Choose Add photos (on an issue) or Add documents (on a property) and pick your files. Or drag them straight from a folder onto the dashed box underneath, which says Drag photos here, or use the button above
.
Describing your files
After you choose your files, LetResolve asks you to describe each one. It's optional, but it makes a big difference: a page of photos all called IMG_4471.jpg is hard to use six months later. "Mould above the extractor fan" isn't.
To add or change a description later, choose Describe under the file.
Date, time and location
Most phones save when and where each photo was taken: the date, the time and the GPS location. LetResolve keeps that information with the photo, because it can matter later. It can help show when a problem was first seen, and that the photo was taken at the right property.
- Only you and the people in your account can see it.
- We never use photo locations for anything else.
Rather not record location?
Switch off location tagging in your camera before taking photos. The date and time are still kept.
- iPhone: Settings › Privacy & Security › Location Services › Camera › Never.
- Android: open the Camera app's settings and turn off Location tags (the wording varies by phone).
Photos are tidied as they upload
LetResolve turns each photo the right way up and shrinks very large ones to 2,000 pixels on the longest side. That's plenty to read a meter or see a crack in the plaster, and it means photos load quickly and take up less space.
What you can upload
| Kind | Accepted |
|---|---|
| Photos | JPEG, PNG, WebP, HEIC and GIF |
| Documents | PDF, Word (.doc, .docx), Excel (.xls, .xlsx) and plain text (.txt) |
| Size | Up to 15 MB per file. You can upload several files at once. |
- On an issue, Add photos offers photos and PDFs. To attach a Word or Excel file to an issue, drag it onto the dashed box.
- iPhones usually send photos as JPEG when you upload from Safari. A HEIC file uploaded from a computer is stored as it is, and some browsers can't show HEIC, so it may download instead of opening.
- Something won't upload? See upload problems.
Viewing and downloading
Choose a thumbnail to open the file in a new tab. Photos and PDFs open in your browser, and other files download.
Your files are private
There are no public links to your files. Each one opens only through LetResolve, after checking that you're allowed to see it. If you copy a file's link from LetResolve, it won't work for anyone outside your account.
Deleting a file
Only landlords can delete files. Landlord Choose Delete under the file and confirm.
Unlike issues and properties, a deleted file is removed from LetResolve straight away. If you delete one by mistake, contact us within 7 days and we may be able to recover it.
Being thoughtful with photos
Photos of people's homes deserve care. Photograph the fault, not the family: capture what's needed to record and fix the problem, and avoid people, personal belongings and private paperwork wherever you can. Our terms explain more.